Service, support & Error Reporting


In consultation with the Confidence support staff, Tel +46 (0) 8 620 82 00, the programs below can be used to remotely control your computer or be used to perform a presentation. The purpose of remote control is to enable Confidence support staff to effectively, directly in your computer, to assist and remedy a potential problem or conduct an on-line training.

For remote control to work, password must be exchanged.

Contact and agree when and how to handle remote support before you download the file.

Let us assist remotely as a first step


Esplanaden 3 B

SEE-172 67 Sundbyberg

Phone: + 46 8 620 82 00



Banehagsliden 2

SE-414 51 Gothenburg

Phone: + 46 8 620 82 00


Contact Us

Through our customer center you have access to the right expertise and support to help you as a customer with your questions. Please use the form.

Please note that emergencies outside the regular opening hours of customers with on-call contracts are handled by telephone – see below.

Our opening hours are:

Monday-Friday 08.00-16.00

Day before “red” day we close 13.00, and the red days we are closed.

For customers with on-CALL CONTRACTS:

With current on-call agreements, you have the opportunity to contact us 24/7 for help over the telephone or by other means. If your case is not urgent We recommend that you fill in the form below and we will contact you next weekday.

Note! With on-call agreements outside our opening hours

Contact us at +46 (0) 8-620 82 00 and provide your code to get in touch with our on-call technician.

    Ej obligatorisk information

    Personuppgifter behandlas enligt vår integritetspolicy.